We get many calls from our clients for emergency repairs and most of them could have been avoided!
Common fault and call out reasons
- Help my roller shutter is stuck! It won’t go up and down and we tried multiple times.
PLEASE DO NOT TRY MULTIPLE TIMES. If it is clearly wedged or lopsided, you may cause further damage by forcing the motor to operate.
- We don’t have power and I need to open my shop!
Please locate your manual rod crank or borrow one from a neighbouring shop. Train your staff to use it and allow access instantly so you do not need to call out an engineer unless you cannot get access or find a rod. BUT BEFORE YOU DO THAT, MAKE SURE IT IS SWITCHED ON AT THE MAINS! PRETTY PLEASE!
- Our shutter keeps slipping down!
There may be a serious fault here. Do not attempt to push the shutter up or hold it in place using rods, boxes, or any other object. Book a call out immediately.
- A delivery driver damaged our shutter and it will not close. It’s dented.
Most shutters can be closed and secured so this is something we can do for you. We can also supply and fit new pieces of lath curtain if necessary. An easy fix!
Roller shutters should be checked every 12 months by a qualified engineer. By doing this, you will spot any potential problems earlier and fix them quicker. By regularly servicing your roller shutter with Majestic Shopfronts, you can avoid expensive call out charges and unexpected costs.
How can you avoid expensive call outs and keep your costs low:
- Have a safe place outside of your premises where you can store your rod crank handle.
- Tell staff where it is and how to use it.
KNOW WHAT YOU NEED TO DO IN ADVANCE IF YOUR SHUTTER BREAKS DOWN.
- Do you have a manual rod crank?
- Or chain operation?
- Do all staff know how to use it?
- Is it stored outside of the shop so you can use it if you have a break down?
Fail to plan. Plan to fail.
Service and maintenance
Regular inspection and care can go a long way in preventing emergencies. Keep a look out for anything unusual or sounds and noises which can be an early signal of a problem arising! Booking an annual service is cost effective rather than an emergency repair.
Train your staff
Another way to protect your shutter is by training your staff; you should label any plugs or switches which staff may turn off by mistake, and ensure they know what each plug and switch mean and the dangers of it so that they can be more careful around those particular ones. Train your staff to use and close for the day so that they understand how the shutter works and how to use it without damaging it. Reduce risk of damage and call outs which can be avoided. Issue a memo or train every new member on how to operate your shutter.
Make Space when operating the shutter
Another way to protect your shutter is by making space; when opening and closing your shutter make sure there are no obstructions.
Is anyone leaning against it?
Is there anything blocking it?
Are there any bins underneath it when closing?
Use common sense and allow space for opening and closing your shutter.
Being mindful of what is in front or surrounding your shutter can save you from expensive repairs.
Operate the shutter from where you can see it. Watch it close before you leave. Ensuring it has actually closed.
When opening, check you have taken out any security floor locks or bullet locks.
Use common sense and slow down.
Majestic Shopfronts can travel at supersonic speed to repair your roller shutter or shopfront 24 hours a day.
Proven track record for assisting business owners to secure their property and goods.
Your Safety is Our Priority
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